Visitor
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1 Message
Unnotified bill, then collection notice from Credit Management Company
Recieved this text: Welcome! You will now receive texts from Credit Management, a Debt Collector on behalf of Comcast Cable
Immediately went online and saw I owed 125$ and paid it right then. When I went to xfinity and turned in my internet I was told I was good to go and had no remaining balance on the account and I didn’t even think to go online and check. This is going to screw up my credit
XfinityEricB
Official Employee
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2K Messages
2 years ago
This certainly isn't good, and I would be happy to look into this for you @Chxssv.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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