Unnotified bill, then collection notice from Credit Management Company

Okay, let's go to direct message so we can get into details then. Send a direct message to XFINITY SUPPORT With your name and the address in question. 

I tried. 

I spent more than 2 hours today by chatting with 5 different agent to explain the same thing again and again.

I don't want to waste more of my time on this.

@user_c6e08e. We are not website chat and are direct agents in the U.S. that can handle the steps to look into your billing.

Make sure you are signed in.

1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon

2. Hit the compose button to the right of "conversations"

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

Hi @user_5f0e66. We appreciate you for using the Xfinity Community Forum to bring this to our attention. Our team would be more than happy to investigate this for you. Would you mind creating your own post with more details of your experience? We look forward to hearing from you, so we can find the bet solution for your concerns. 

I an understand your frustration, @user_5f0e66, and this isn't the experience we want for any of our customers! I'd be more than happy to take a deeper look into your concerns. Can you send a direct message with your first and last name and service address? To send a direct message click the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.

@user_5f0e66​ Sorry for hearing that you had the same issue.  I had tried to resolve the issue by contacting the customer service multiple times.  After wasting 3+ hours with three different reps, I ended up with having a ticket number (which is 053378668).  I'm not sure whether they are still working on it.  Person A connected me to person B, then person B connected me to person C, then person C tried to connect to person A again, so I just said no more.  What I heard 6 months ago was he would escalate the problem to the designated resolution team, and I got the ticket number above.  Since then, I didn't hear anything.  It seems like they don't care.

Welcome to our community forum, @user_d0fddc! I keep a close eye on my credit score so I'd be upset if I got a collection's notice. I can definitely look into this to see if we can get this corrected.

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.