1 Message
unnecessarily difficult to cancel services
i am switching services because xfinity is constantly going down, slow, and has terrible customer service: shown entirely in the fact that as easy as it was to sign up—im not here complaining in a forum because the chat services on the app will only direct me to a phone call.
which has long wait times, when i do not have the time to be waiting on the phone. i try to set up a time to call and that service is also unavailable.
it can not be legal or ethical to essentially trap customers into a deal and make it a hassle for them to get out of it.
i would never recommend xfinity to anyone. worst internet provider ive ever had to deal with.
XfinityDena
Official Employee
•
3.2K Messages
3 months ago
@user_b22aul I am sorry for the extended wait times when you have tried to reach out by phone. I am here to assist you.
Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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