Unlimited price keeps going up

Why is it that a loyal customer who stays longer with your service have their internet price plan increased ? I only asked for unlimited data with my own modem but I’m paying $72.21 currently and after I did many research with my zip code; I’m yet to see any of the online price going above even $45 dollars per month. Also this is not about going over the 1.2 TB, I keep my eyes on the data usuage and make sure I’m not going over, especially after receiving a notice of 70% data used and there is more days before the month ends. I’m talking about the default unlimited data plan being priced at $72.21 ?

Responses

XfinityEricB

Official Employee

•

2.1K Messages

1 year ago

Hello @user_sl47e7, and thanks for reaching out about service pricing question. Pricing does go up over time as costs rise, but if you are off a promotion, you would be able to get a new one, and we are happy to help find a good fit for you if you like. Sounds like you were reviewing new offers already, and I'm happy to see what's available to you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

user_p2oyuw

1 Message

1 year ago

Yeah.. I tried this. Disconnected via chat.. tried logging into chat again, could not.. "technical difficulties". Tried scheduling a call.. could not.. "technical difficulties".. tried calling the 1800#, I was given a link.. that took me right back to the same defunct chat. Terrible service. And same - I've been a loyal customer and now my bill, for mid range speed.. is over $125 a month. Time to look elsewhere.

XfinityKei

Official Employee

•

1.5K Messages

@user_p2oyuw Sorry to hear about your chat experience. I’m glad you messaged us for help. I am happy to see what offers we have available for you. As a friendly reminder if you have our Xfinity app you can log in and see any promotion or specials we are running. If you do not have our Xfinity app you can download it for free. Log in with your primary username and password which can be found here xfinity.com/username.

To look over your bill and option please direct message me your first and last name along with your full service address so I can assist you further.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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1 year ago

Billing

user_sl47e7

Unlimited price keeps going up

XfinityEricB

user_p2oyuw

XfinityKei

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