dhdch67's profile

New Poster

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9 Messages

Friday, May 2nd, 2025 12:25 AM

Unlimited data

Hello,

I like to remove the "Unlimited data" from my bill,

How can i do that?

Official Employee

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2.2K Messages

26 days ago

 

dhdch67 Thanks for reaching out to us today for help with your request to remove unlimited data. I can help get this removed for you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

New Poster

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9 Messages

The challenge is getting to "direct message", all it comes is the Xfinity assistance and get no where from there.

Expert

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110.6K Messages

26 days ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

New Poster

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9 Messages

Thank you, but again. No one responded.

Official Employee

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2.2K Messages

 

dhdch67 Are you signed into our Forums page before trying to send us a direct message?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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9 Messages

I am log on to this forum and also to my Xfinity account, cant find "Direct message", and the steps form prior respond are not accurate.

Official Employee

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1.9K Messages

Hi there, @dhdch67 I'm very sorry for the trouble you are having trying to send us a DM. The Direct Message” icon ( will be on the upper right corner of this page). If you are still not seeing that, I would recommend clearing your cache and cookies on the device that you are using also try a different browser.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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9 Messages

Thank you, now this more clear, i found it. thank you.

Official Employee

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1.9K Messages

24 days ago

It was a pleasure, @dhdch67 working with you in private and getting you taken care of. We do appreciate you and we do appreciate your business!-Richard

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