dhdch67 Are you signed into our Forums page before trying to send us a direct message?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hi there, @dhdch67 I'm very sorry for the trouble you are having trying to send us a DM. The Direct Message” icon ( will be on the upper right corner of this page). If you are still not seeing that, I would recommend clearing your cache and cookies on the device that you are using also try a different browser.-Richard
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
It was a pleasure, @dhdch67 working with you in private and getting you taken care of. We do appreciate you and we do appreciate your business!-Richard
XfinityEricB
Official Employee
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2.2K Messages
26 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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110.6K Messages
26 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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1.9K Messages
24 days ago
It was a pleasure, @dhdch67 working with you in private and getting you taken care of. We do appreciate you and we do appreciate your business!-Richard
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