Visitor
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1 Message
Unlimited Data Overage Charge
Very frustrated. I was charged an extra $100 and was not refunded.
November 2021 data was exceeded and was given a free month (which I knew would happen). January 20th of 2022 data was exceeded. January 24th I signed up for unlimited data (already used free month in November). I read on the Xfinity website (https://www.xfinity.com/support/articles/exp-unlimited-data) that the month you sign up for unlimited data is counted towards the unlimited package and there will be no charges for overages during that month.
I called customer support today. I explained my situation. The support agent described that they didn’t have any dates of when I went over or my data cycle. I explained what I knew, but the support agent claimed that unlimited data didn’t kick in until activation or possibly the next month (not what is listed on Xfinity.com). If it doesn’t kick in until I sign up then I would only own overages from January 20th - 24th which is not $100 worth. I was only given $25 in credit to my account (still $75 short). I was also told that I should have called sooner when I first went over on data in January (I was charged for overages in January on April 3rd)….
Very upset and frustrated with the service.
CCChelseaA
Problem Solver
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637 Messages
3 years ago
Good Morning! Thank you for reaching out to our teams here within our Xfinity Community!
We can most certainly understand the importance of needing the unlimited data in home, without having to worry about any sort of additional charges being on the account!
We'd be more than happy to dive in here with you a bit further to do our own Nancy Drew style work to get to the bottom of this for ya and see to it that you're taken care of!
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