JorgeWBush's profile

New Poster

 • 

1 Message

Sun, Dec 20, 2020 8:00 AM

Unlimited Data not Reflected on Bill

I recently bought the Unlimited Data option after also upgrading from Performance Internet to the Gigabit Internet option.

 

While the latter is reflected on my monthly bill, I do not see the Unlimited Data on the bill (not for the upcoming monthly payment either).

 

When I go to my Data Usage, it says no charges unless I choose to cancel the Unlimited Data option, so it seems like I do have it on my account - just that I do not see it reflected anywhere else.

Responses

Accepted Solution

Again

Expert

 • 

25.8K Messages

6 m ago


@JorgeWBush wrote:

I recently bought the Unlimited Data option after also upgrading from Performance Internet to the Gigabit Internet option.

 

While the latter is reflected on my monthly bill, I do not see the Unlimited Data on the bill (not for the upcoming monthly payment either).

 

When I go to my Data Usage, it says no charges unless I choose to cancel the Unlimited Data option, so it seems like I do have it on my account - just that I do not see it reflected anywhere else.


Unlimited data is measured from the 1st day of the month until the end of the month, so if you recently added that it may not show up until your next billing cycle.

ComcastChe

Official Employee

 • 

6.1K Messages

6 m ago

Hi @JorgeWBush! Thanks for posting to the Xfinity Forum. @Again is correct. If you don't see it appear on your next billing cycle, please let us know so we can investigate further. 

New to the Community?

Start Here