jamesf2's profile

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1 Message

Fri, Sep 25, 2020 12:00 PM

Unknown credit card on payment confirmation

My most recent payment confirmation email listed a credit card for the payment that I do not own, and is not the one I have listed in my Saved Payment Methods.


Official Employee


2.7K Messages

1 y ago

Hi, jamesf2. That is quite interesting that you're seeing an unknown payment source listed in the confirmation email you received. Hmm. It's hard to say what the cause of that is without actually checking, but I would be happy to review your account on this end to check/confirm that we have all of the proper information saved. Does that sound good? Feel free to send me a PM with your first and last name. 


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