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user_9c1dbx
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Sunday, June 30th, 2024 10:16 PM

Unknown billing charge

On my Xfinity bill this month, there is a $15 charge for internet/voice equipment.  I was never informed about this charge and do not know what it is for.  can someone help me?

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4 months ago

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XfinityMartyR

Official Employee

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1.5K Messages

5 months ago

 

user_9c1dbx Thanks for reaching out! That is the rental fee for our Xfinity Gateway (modem/router) used for Xfinity Internet, and Xfinity Voice services. 

 

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user_9c1dbx

3 Messages

The email i received on 4/9/24 said that the router  equipment "was on you".  There was no mention of a fee.  I feel I was taken.  I will be returning your router that you sent me to a xfinity store.  i never agreed to pay this fee.

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5 months ago

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XfinityMartyR

Official Employee

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1.5K Messages

 

user_9c1dbx We would be more than happy to investigate your concern, and review your account to have a better understanding on what you are experiencing. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_9c1dbx

3 Messages

I tried creating a direct message, and I was told that that was wrong.  I need to talk with someone about this issue.  Please send me to someone who can assist.  I feel like I am getting the round around.  Thanks.  Tom

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4 months ago

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Again

Expert

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31K Messages

@user_9c1dbx​ 

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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4 months ago

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