Unjust Technician Fee for Service Suspension Issue

When my service was unexpectedly suspended, I was paying for Xfinity Home Security, with autopay enabled. I contacted customer support multiple times to resolve this, and I was informed that the only way to restore service was by scheduling a technician visit, which would cost me $150. I disagreed, as my system was previously installed and fully paid for, but I was told I could dispute the charge later, so I had to schedule the appointment. I also informed customer support that my sensors and alarm system were working fine, and only the cameras had stopped functioning. However, when the technician arrived, he found that my account was simply inactive. He called customer service, they reactivated my account over the phone, and instantly everything, including my cameras, started working again. The technician didn’t perform any physical fixes, proving that the visit was completely unnecessary (he told me it was gonna add a note to his work).

I then contacted customer service to dispute the technician charge, as this was clearly an internal account issue and should have been resolved remotely. Unfortunately, I was not given a resolution.

I suspect this issue may have been caused by my HOA’s contract termination for TV and Internet on January 1st, but my Home Security was a separate service that I paid for independently. I received no prior notice of cancellation, and I even had a payment for January.

I have spoken with multiple representatives, and no one has been able to fully understand or resolve my issue. I need this charge removed and an explanation of why my security service was improperly suspended in the first place.

Please escalate this issue as soon as possible.