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user_vtwcde
1st Topic

Visitor

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2 Messages

Monday, August 4th, 2025 11:58 PM

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Unidentified charge

Hello, please explain to me the charge for the "transfer service". I think it was a mistake from your side, please correct it in my bill or let me know who to write to be able to correct it.

[Image Removed: "Personal Information - Account Number"]

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1 year ago

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XfinityAbby

Official Employee

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1.1K Messages

1 year ago

Hello @user_vtwcde. Thank you for reaching out on our Community Forum, Did you recently move to a new address? That transfer balance would be the final bill for the old address. 

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user_vtwcde

Visitor

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2 Messages

Yes, I moved to the new place. I think my screenshot was removed from this forum although I had erased all personal info from it. On the screenshot it reads that I was "charged" $93 for the "transfer services" and then got a 50% discount for some reason and then -$10 for being paperless. In the end it resulted in those $12 - i still don't get why it started with $93?
So what do you mean by the final bill for the old address"?
I paid my regular amount last month. I'm charged my regular amount this month, plus this strange $12 amount.

 I'd like it to be reconsidered.

1 year ago

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XfinityShawn

Official Employee

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2.5K Messages

 

user_vtwcde We can look closer into your billing concerns on our end.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 

Click "Sign In" if necessary

Click the "direct messaging" icon 

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

(edited)

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1 year ago

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