1 Message

Wed, Jun 29, 2022 8:24 PM


My bill is doubled from what I was told, it would be. My internet and mobile is supposed to be bundled. My number transferred just fine. We could not get my wife’s number to transfer. Customer service told me they couldn’t get it to transfer. They said they would correct the problem. Call me back to reinstate my promo.   No phone call back.   I really don’t like being lied to. I would like this fixed 

Official Employee


117 Messages

2 m ago

Hello! I am so glad you messaged us today regarding your services. I would love to help and discuss your bill's increase and bundled rates. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it. Thanks! 

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