Visitor
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1 Message
Unhappy
My bill is doubled from what I was told, it would be. My internet and mobile is supposed to be bundled. My number transferred just fine. We could not get my wife’s number to transfer. Customer service told me they couldn’t get it to transfer. They said they would correct the problem. Call me back to reinstate my promo. No phone call back. I really don’t like being lied to. I would like this fixed
XfinityMarcella
Official Employee
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117 Messages
2 m ago
Hello! I am so glad you messaged us today regarding your services. I would love to help and discuss your bill's increase and bundled rates.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it. Thanks!
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