Unhappy with my refund request

user_vh64cb Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand how important it is to get any refund owed to you. Our team would love to take a look at the account and see what the hold up is. Please send us a DM to Xfinity Support with your full name and address to get started. 

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Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
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