Unfulfilled Promotional Amazon Gift Card – Multiple Unresolved Tickets & Months of Delays

Hello Xfinity Support Team,

I am posting here out of sheer frustration regarding an unfulfilled Amazon gift card promotion.

When I originally signed up for internet service, I was promised an Amazon gift card. When I followed up asking when it would arrive, customer service told me that if I maintained active service and paid on time for a few months, it would be issued. It has now been over a full year since I signed up.

Months ago, after multiple chats, an official escalation ticket was finally opened. I was assured it was being taken care of. However, months have passed with absolutely no updates, no follow-ups, and no gift card.

Today, I spent significant time on chat once again asking for an update on this existing ticket, only to be told the exact same thing: to wait another 10 days. I already have this pending ticket number on hand.

I have faithfully kept my service active and paid all bills on time for over a year. Being stuck in an endless loop of waiting and unfulfilled tickets is completely unacceptable.

I need an Official Employee to review my account and this existing ticket directly to provide a definitive resolution—either by releasing the promotional card immediately or escalating this to executive care. Please reach out to me via Direct Message so I can provide my ticket number and account details.

Thank you.