Visitor
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1 Message
Unfairly Charged Late Fees.
1. My Feb 2026 bill showed I had a $400 plus credit.
2. My Mar 2026 bill all of a sudden shows I owe nearly $900. That is an increase of $1,300 in just one month. This bill also posted a $13.00 late fee to my account. How can that even be possible when I did not owe a thing until this bill arrived?
3. So next month, Apr 2026, I get hit for another $13.00 late fee after paying all past and current due amounts. I now all paid up full as of today's bill.
I have tried your chat, messaging and phone support... which is not helpful at all. Your BOTS do not offer a way to handle questions outside of the normal and just run us around in circles. When we finally get to a human agent... they do not have the answers.
I spent hours and hours on your support channels since Dec. 2025 and it took months just to finally get a replacement box to replace a broken one... AND now I gotta put up with this billing nonsense.
thank you,
XfinityShawn
Official Employee
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2.3K Messages
10 hours ago
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