4 Messages
Unfair Billing Practice and Request for Immediate Service Correction
I am writing to express my outrage at the deceptive billing practices I have experienced with Xfinity. I have been consistently overcharged for my internet service, despite the availability of a lower-priced plan that meets my needs.
Specifically, I have been charged $91.00 per month for a 500Mbps plan, while your website clearly advertises the same 500Mbps plan for $55.00 per month. My attempts to rectify this through customer support have been met with dismissive and unhelpful responses.
I believe this constitutes a blatant disregard for consumer rights and a clear violation of ethical business practices. I request the following immediate actions:
Refund: Issue a full refund for the price difference I have overpaid since the lower-priced plan became available.
Upgrade: Immediately upgrade my service to the 1200Mbps plan at the advertised price of $85.00 per month.
Explanation: Provide a detailed explanation for why I was overcharged and what steps you are taking to prevent this from happening to other customers.
I am prepared to escalate this matter to the appropriate consumer protection agencies and regulatory bodies if no action is taken.
EG
Expert
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110.6K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1.5K Messages
1 year ago
Hello @tfallon01, Thanks for bringing your billing concerns to our attention. As a customer myself I understand your concerns. Saving money is always a top priority for me as well. I am happy to see what promotions we have available for you. Because our promotions change often the best way to check current rates and deals is to log into our famous website at https://www.xfinity.com/overview. To the right please click log in and use your primary username and password. From there you can see all eligible offers for existing customers. If there's a plan you would like to switch to our team can help with your change of service.
Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Again
Expert
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31.6K Messages
1 year ago
@tfallon01
Is that advertised rate of $55 for new customers, or are you seeing it on your promotion page? If it's for new customers it's doubtful you would get that rate.
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