phmesa24's profile

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Mon, Jan 4, 2021 2:00 PM

Unexplained overpriced "new charges"

I have the performance starter for $56. The equipment fee is $14. The late pay fee is $10. My average bill is $77.98. All of a sudden this month I see "new charges due 1/22/2020" of $158 PLUS the $77.98. Checked the bill details again and there's no explanation. All it says is "new charges." Also, every month there's some random price increase or change with no explanation in the bill details. I don't understand how I can not change my plan at all, no difference in service, not on any promotions, and my bill changes every month with random unexplained "new charges" of different amounts. 

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5 m ago


@phmesa24 wrote:

I have the performance starter for $56. The equipment fee is $14. The late pay fee is $10. My average bill is $77.98. All of a sudden this month I see "new charges due 1/22/2020" of $158 PLUS the $77.98. Checked the bill details again and there's no explanation. All it says is "new charges." Also, every month there's some random price increase or change with no explanation in the bill details. I don't understand how I can not change my plan at all, no difference in service, not on any promotions, and my bill changes every month with random unexplained "new charges" of different amounts. 


Did you miss a payment, hence the late fee?

Are you on autopay?  If so, has your card expired?

Do you mail checks in for payment?  Has that check cleared your bank?  Did the mail possibly delay the payment because of holiday mail increases?

 

On another note, are you getting late fees every month?  If so, you might want to change your due date.

 

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