Visitor
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1 Message
Unexplained Installation Fee
Hello,
I had an unexplained $100 for installation. The only time a tech came to my apartment was because I moved apartment and your router wasn't working on the wiring. It was not an issue on my side.
Visitor
•
1 Message
Hello,
I had an unexplained $100 for installation. The only time a tech came to my apartment was because I moved apartment and your router wasn't working on the wiring. It was not an issue on my side.
EG
Expert
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122.2K Messages
3 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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1.5K Messages
1 hour ago
We completely understand why an unexpected installation charge of around $100 would be concerning, especially when you don’t believe the charge should apply. We appreciate you bringing this to our attention, and our team would be happy to take a closer look at the account and review the charge with you.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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