1 Message
Unexplained Data Usage Spike forced into Unlimited but new bills keep coming
I am writing to escalate a serious issue regarding a sudden and unexplained increase in my data usage. My typical monthly usage has historically been around 600 MB, but this month, it has inexplicably spiked to 3 TB. I have contacted your support team over the past four consecutive days, spending over 3 hours on hold each day, only to be transferred multiple times without any concrete explanation or resolution.
Most recently, I felt forced to switch to an unlimited plan to avoid further overage fees. However, I refuse to pay the $350 bill for previous months, as my service was originally supposed to cost $60 per month. These excessive charges are unacceptable, especially considering my account was compromised, and I reported this multiple times.
I urgently request that these charges be reviewed and removed. I also request immediate contact to discuss this matter further and find a fair resolution.
Please let me know when I can expect a call to resolve this.
Again
Expert
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31K Messages
18 days ago
@user_9n0sde
No one from here is going to call you but you might try calling Customer Security Assurance. They deal with things like this.
Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
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XfinityEricB
Official Employee
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1.8K Messages
17 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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EG
Expert
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107.7K Messages
17 days ago
The concern is not "Community Center" help related.......................... Topic moved here to the proper help section.
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