Visitor
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1 Message
Unexpected Xfinity Wifi Price Increases - Seeking a Billing Credit
Hi,
I’m reaching out regarding the significant increases to my Xfinity WiFi bill since I moved into my apartment in 2023.
My monthly payment started at $60.94 in May 2023, increased to $80.94 on May 21, 2025, and then increased again to $123.94 on May 21, 2026. I was not aware of or expecting these increases, and I do not recall receiving clear notification or acknowledging any changes that would justify such a significant increase in my monthly bill.
I’m extremely disappointed by the lack of transparency surrounding these changes. My bill has more than doubled since I first became a customer, and I feel that these increases were not communicated adequately.
I would like a detailed explanation of why my monthly rate increased, copies or details of any notifications sent regarding these changes, and a review of my account for a credit or refund for the additional charges. Based on my original monthly rate, I estimate that I have paid approximately $555–$618 more than expected.
I have been a customer since 2023, and I believe it is reasonable to expect clear communication and transparency about changes to my billing. I would appreciate your help resolving this and receiving an appropriate credit to my account
XfinitySara
Official Employee
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3K Messages
7 hours ago
I understand your concern, @user_p24jfg, and I'm glad you reached out for assistance with your billing concerns! Our team is more than happy to help in any way we can. Whenever an order is placed, the summary that we're required to send you and receive your approval for (either via text or via email) reflects that equipment, taxes, and fees are subject to change - regardless of a set or "locked" price for the base rate.
Each order summary also outlines the length of any promotional terms, i.e. 12 months, 24 months, 5 years, etc. It also stipulates that the price will go to "Everyday Pricing" after the promotion or deal ends. Then, each month of service you have access to the full billing statements online, whether you receive paper statements in the mail or not.
So, regarding what you need to see as far as notices about bill increases since signing up for the plan you have now, here's how to pull those up:
1. Log in to My Account
2. Select the purple Account icon in the upper right corner
3. Select "Billing"
4. Select "Bill details"
5. Select "Statement history"
6. Click on "Statement PDF" under your current statement
7. Or click on any of the previous statements listed to view the full document(s)
Typically, page 3 of each statement will highlight important and upcoming changes month-to-month. Let me know if this helps! While we would not owe a credit or refund for services rendered, our team is happy to help you also review promotion availability at this time. Let us know if you're looking to make any changes or simply lower your bill, and we'll help guide you through that as well :)
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