Unexpected Xfinity Mobile Charges and Failure to Cancel Service After Multiple Requests

I am extremely frustrated with how Xfinity has handled my billing and cancellation requests, and I am requesting immediate assistance with resolving this issue.

When I originally signed up for Xfinity WiFi, my router came with a promotional offer for one year of free unlimited Xfinity Mobile data. I was not aware that I would automatically begin getting charged for this service after the promotional period ended. I have never used this mobile service, yet I was unexpectedly charged approximately $77.

As soon as I noticed the charge, I contacted Xfinity customer support to request a refund and cancel the service. The representative told me a refund was not possible but assured me that the service would be canceled.

Approximately a week later, I realized I had never received a cancellation confirmation. I contacted Xfinity again and was eventually transferred to a supervisor. The supervisor informed me that I would be charged an additional $25 because I was now canceling in the middle of the billing cycle.

This is completely unacceptable because I had already requested cancellation during my first call. I should not be financially responsible for additional charges resulting from Xfinity’s failure to process my original request.

To make matters worse, on my payment due date, I received another notification showing a charge of approximately $77.

I have now contacted customer support multiple times, received conflicting information, and continued to face charges for a service I have never used and already requested to cancel.

I am requesting the following:

1. Immediate confirmation that the Xfinity Mobile service has been fully canceled.
2. A refund of the approximately $77 charge for the unused service.
3. Removal or refund of the additional $25 charge resulting from the failure to process my original cancellation.
4. Investigation and reversal of any additional $77 charge that was incorrectly assessed.
5. Written confirmation that no further charges will occur.

I would appreciate having this matter escalated to someone who can actually resolve the billing issue rather than continuing to transfer me between representatives.

I have been extremely disappointed with the lack of accountability and professionalism throughout this process. I expect Xfinity to take responsibility for its failure to process my cancellation and provide a fair resolution.

Thank you.