1 Message
Unexpected Rate Increase
My bill has nearly doubled this month with no warning. I would like for it to go back to the $65 per month I’ve been paying
1 Message
My bill has nearly doubled this month with no warning. I would like for it to go back to the $65 per month I’ve been paying
XfinityBillie
Official Employee
•
2.8K Messages
3 months ago
@user_hkatyp Thank you for taking the time to reach out to us here on out Xfinity Forums. I understand how important it is to keep bills within a budget and would love to help you review the account for a new promotion. To get started please send us a DM to Xfinity Support with your full name and address.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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