1 Message
Unexpected internet billing increase
I just received my bill for internet. After paying $35/mo in the past, suddenly it is $64 (less $10 for some online paying discount). This is unexpected and unacceptable. I can get an Xfinity introductory rate for $19.99/mo for the same service or if I go to Ziply fiber for $17.50/mo. I'm willing to continue at $35/mo, but will change providers at the new rate. Can you please help?
EG
Expert
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107.1K Messages
3 months ago
The concern is not "E-mail" help related......... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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1.2K Messages
3 months ago
Thank you for reaching out to us here @user_8ffeed. I know how shocking it can be when a promotion ends, and I will be happy to check on any options we have for your service from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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