Unexpected install fee

I transferred my service to a new address and I did a self install but it didn't work. They said I needed to get a technician out and said that it would be free of charge. The agent set up an appointment for Monday 8/4/25 only to find out on the day that there was no appointment set! I had to get ANOTHER appointment for today 8/5/25 only to find out that I'm getting charged $100 install fee! I already missed work on Monday for no reason and now I'm getting charged $100? Please help resolve this problem.

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XfinityKassie

Official Employee

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2K Messages

22 days ago

user_bdg6ga Good afternoon! Thank you for reaching out to our Xfinity Forums Team regarding your installation fee. Getting an unexpected charge can be frustrating. As part of our commitment to being as transparent as possible, this would have been included in the original order confirmation email. I'd be happy to take a closer look at the follow up communication, and help out in any way I can. To begin, can you please send a Direct Message with your name, and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_bdg6ga

Unexpected install fee

XfinityKassie

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