tngo1's profile

New Poster


1 Message

Wed, Oct 21, 2020 10:00 AM

Unexpected billing increase

I moved addresses and was looking to change plans because my one year contract was up. Called xfinity rep who went over different plans with me, and she said that keeping my current plan was the best deal ($30/month). I ended up signing a new contract for what I thought was $30/month and even paid the first month at this rate. Now this month I'm being billed for twice this amount without any notice that the fee was going up. Can I dispute this??



Official Employee


6.7K Messages

6 m ago

Hi tngo1. Thank you for visiting and posting on our Forum. I can assist with reviewing your account and the amount you are being billed. To get started, please send me a private message and include your full name and service address so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here