Visitor
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1 Message
Unexpected $125 deposit added after sign-up (showed $0 at checkout)
Hi everyone,
I signed up for a new internet plan online yesterday, and during the entire checkout process, the total due today explicitly showed as $0. However, when I received the confirmation email shortly after, it stated that I have a $125 deposit required on the account.
There was zero mention of a deposit or upfront fee anywhere during the online ordering process.
Has anyone else experienced this discrepancy? How can I get an official Xfinity agent here to look into my order details and waive or correct this charge?
Thanks for any help!
XfinityRaul
Official Employee
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3.1K Messages
1 hour ago
@ijay10 If you paid a $125 deposit to sign up for Xfinity services, it may be credited to your account after 12 months, provided you make on-time payments for six consecutive months without interruption. I would be more than happy to review your account to see what this is all about.
To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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