Unexpected 100% Bill Increase Despite Being Promised a Stable Monthly Rate

Hello,

I signed up for a no-contract 300 Mbps internet plan for $42.98/month. The primary reason I chose this plan was because I was specifically told during the signup process that my monthly price would remain the same unless I modified my plan.

I have not made any changes to my plan since signing up. However, my most recent bill increased to approximately $85.45, which is nearly double what I was paying.

When I contacted support through chat, I was told that my promotional pricing had ended. While I understand that promotions can expire, that directly conflicts with the information I was given when I signed up. I specifically chose this plan because I was assured that the price would remain unchanged unless I elected to modify it myself.

I still have the chat transcript from the original conversation with the agent and can provide it if needed.

What is also frustrating is that I do not recall receiving a clear notification that my rate was about to double. The only email I remember receiving was titled something along the lines of "Pick a New Plan Today," which looked like a marketing or promotional email. Because I regularly receive promotional emails from Xfinity, I did not realize it was related to a significant price increase on my current service. I also did not receive the kind of clear billing notification or alert that would have led me to expect such a substantial increase.

I've contacted chat support twice, but both conversations focused on switching me to a different and more expensive plan rather than addressing the concern that I was given information that influenced my decision to sign up in the first place.

At this point, I am simply looking for someone who can review my account, the original communication, and the circumstances surrounding this increase. I would appreciate assistance from a retention, loyalty, billing escalation, or customer advocacy team that can help resolve the issue fairly.

Thank you for your time and assistance.