Undo Cancel Request

Hi I recently requested a cancellation but I need to undo that request to cancel my request. I need to resume it for work purposes that arose and can't risk it going off on Easter this will critically hamper my job and means of paying this bill. I've never done this before and wish there was a way in the app to cancel the request to make it easier.

Responses

Oldest First

Selected Oldest First

XfinityDilary

Official Employee

•

3.2K Messages

11 hours ago

Thank you for posting on our community forums, user_92bb7y. We can help with your request. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

Billing

user_92bb7y

Undo Cancel Request

XfinityDilary

New to the Community?