Visitor
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1 Message
Undisclosed deposit charge of $125
Nowhere in the checkout process was there any inclination of a deposit fee. However, when I received the confirmation email there is a charge of $125.00 that was not previously disclosed.
Visitor
•
1 Message
Nowhere in the checkout process was there any inclination of a deposit fee. However, when I received the confirmation email there is a charge of $125.00 that was not previously disclosed.
XfinityRay
Official Employee
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4.3K Messages
6 days ago
Good evening, @user_5zn7yn! Thanks for signing up for a package with us. We can check further on the deposit. Most customers choose Easy Enroll. That is where you set up make a prepayment (most times $25) and set up automatic payments. The other option would be to opt for a credit screening to see if a deposit is needed.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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