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jovillegas97
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3 Messages

10/06/2026 7:18 AM

undisclosed $125 deposit

I signed up online and enrolled in Autopay via ACH and Paperless billing. My receipt mentions a $125 deposit, but my app and original payment screen says $0. I need confirmation the deposit has been waived on the backend and will not be deducted from my checking account. 

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XfinityEricB

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3.7K Messages

7 hours ago

 

jovillegas97 Thanks for reaching out to us today for assistance with the deposit concern, and I'll be happy to help with the concern. Did you do easy enroll which skips a credit check when signing up, or did you do a credit check to bypass needing a deposit of any kind? Were you also doing a self install or a pro install of services?

 

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