Frequent Visitor
•
14 Messages
Unbelievably horrific customer service
I have been trying since April 2024 to rectify the over charges on our Internet/cable finity account..! have spent many many hours
chatting and trying to speak with representatives. Today I am at my wits end after spending almost 2 hours and being shifted around
to four different "live agents". I was promised a certain rate for our high-speed Internet and cable with auto billing and auto pay and
was promised I would be prorated the difference in the over billing lastbApril. This has never happened. Today they offered me a
measly $10 for my dissatisfaction! We have been customers for over 24 years now. We have never made a late payment. We have
always been respectful when speaking or chatting and I have had enough! Today I was promised that three hours ago the retention
team would be calling me within 5 to 10 minutes, which never materialized. Have never been as close to getting rid of them for good.
XfinityAldrik
Official Employee
•
2K Messages
1 month ago
Thank you for reaching out to us @janjanjan! This is far from the experience we want you to have. Could you please send our team a direct message with your full name and full address? Our team would love the opportunity to take a further look at this issue. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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