Visitor
•
1 Message
Unauthorized
Dear Xfinity Billing Department,
I am writing to formally dispute an automatic payment that was recently charged to my bank account. I no longer have an active Xfinity account and did not authorize any new automatic payment enrollment or withdrawal.
Please provide the following information:
- The date on which automatic payments were enrolled on the account.
- Documentation showing my authorization for the automatic payment arrangement.
- The account number associated with the charge.
- An explanation of why a payment was processed after my account was closed.
Because I did not authorize this transaction, I am requesting an immediate investigation and a full refund of the amount charged. I am also requesting written confirmation that no future automatic payments will be withdrawn from my bank account.
Please note that I am currently disputing this charge with my financial institution and have been asked to obtain verification regarding the authorization of this payment.
I appreciate your prompt attention to this matter and request a response as soon as possible.
Sincerely,
[Edited: "Personal Information"]
XfinityPaula
Official Employee
•
2.1K Messages
3 hours ago
Hello user_s1z2n7 Thank you for taking the time to reach out to us and let us know what's happening with the account. I know it's crucial to have our billing accurate and invalid charges can create an issue for our customers. I would love to help out, you found the best team for assistance.
With the charge not being authorized you can start with disputing the charge with your bank or credit card company. That would return the funds to your account as quick as possible.
I have a feeling that while the account was set to close billing processed before the order was completed. If that is the case once the order to close the account completes the account will be prorated, and you will be refunded for the charges since billing is processed in advance.
I am happy to dig into this for us to help make sure we have the account corrected and closed as requested.
Can you please send us a direct message with your name and service address?
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
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