I can't can for the life of me get a hold of a real person and none of their automation questions will help you. They withdrew from my account without my permission.
user_7nc458 Good morning! We appreciate you reaching out to our Community Forums Team for assistance with your payment. I can see how this would be a concern, and want to help you resolve this as quickly as possible. Most of our customers manage/make their payment through their Xfinity.com account or Xfinity App. So that I may access your account, can you please send a Direct Message with your name, and service address?
Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pen and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. A "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
ccRuben
Retired Employee
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729 Messages
2 years ago
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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user_7nc458
1 Message
1 year ago
How was this resolved?
I can't can for the life of me get a hold of a real person and none of their automation questions will help you. They withdrew from my account without my permission.
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