Visitor
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1 Message
Unauthorized TV charge on Internet Bill
I am very upset, I have been charged $10 per month for TV that I did not sign up for. I signed up in person, and the employee told me that I was getting a promotion for $40/month. I have been having to pay $50/month. I have tried reaching out previously to no avail. The direct messaging is really hard to navigate. The TV bill is going up, so my bill is higher this month. It’s unacceptable for me to have to pay for something that I did not agree to. Please have this fixed.
EG
Expert
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114.6K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2.4K Messages
2 hours ago
@user_fd7ztl Thank you for making us aware of your bill increase concern via Forums. I would be more than happy to review your account to see what's going on. To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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