Visitor
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1 Message
Unauthorized service charges and misleading billing.
To start, my townhome community used to provide bulk service through the HOA using Xfinity. That was canceled due to rising rates and poor service in the community so we voted Xfinity out. Since then I have been billed for a TV service I have not used in years. $10.00 a month for HD TV service that requires a box I returned about 15 years ago. Not only was that charge supposed to be removed but when the bulk service was canceled I was paying for TV service I did not use. My bill reflects that I do not have TV service but somehow pay for it in my internet bill. This was what the rep told me and had an excuse for every billing mistake I pointed out.
Is this typical Xfinitity business practices? This is probably illegal and there have been many class action lawsuits around similar scenarious in the past few years for "questionable" business practices. Is Xfinity willing to make this right or do I need to engage others and take this to the next level?
EG
Expert
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119.4K Messages
29 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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3.2K Messages
29 days ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_9awbkr
Visitor
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1 Message
17 hours ago
Dealing with Xfinity is truly unbelievable. My cousin moved in March 2026 had hoped to have a LAN line transferred and cable equipment was returned. Well the transfer of the LAN line was not completed. Canceled cable due to moving into a place with a cable is included. The bills and phone calls continue. Tried to talk with a Rep (Over the Pacific) that refuses to talk and just states Xfinity wants their money. I have tried to resolve with no luck and my next step is filing a complaint with Utilities commission. How can a company demand money for services that were not received? Per the other notes on this support all Xifinity states is "sorry for the experience." Well from here on out I feel sort of sorry for the person calling me.
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