Unauthorized Payment

@user_eea7hu

Thanks for reaching out to us, we do apologize for any inconvenience. Xfinity doesn't have a way to directly take funds from your account unless you set up a scheduled payment or unless you're set up on autopay.

If you didn't set up a payment arrangement and you're not set up on autopay I highly recommend changing your password on the Xfinity app or website as that is also another possibility that someone access your account and process the payment

I'll be happy to take a deeper look at your account as it sounds like you may have made the double payment that thou hast put a credit on your account.

To get started please send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message