1 Message
Unauthorized payment
Didn’t realize this was a common practice. They took out 2 payments from my account. I only authorized 1. I’m left with nothing do the week. I just finished chemo therapy, I’m on 1 income, and they just took my grocery money. What kind of practice is this? The app is confusing when it comes to showing pending transactions. I authorized 1 payment, got notification of that payment never notified a second payment was taken as well until I looked in my bank account. Double checked my Comcast account and saw the payments. Absolutely horrible practice. If you’re going to [Edited: "Language"] me at least give me a heads up before you do it. [Edited: "Language"].
XfinityJamesC
Official Employee
•
2.1K Messages
3 months ago
Greetings, @user_ipknac! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about these billing issues. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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