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user_j24ubs
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Sunday, November 10th, 2024 9:02 PM

Unauthorized movie rental

I received a text saying I rented the movie The Apprentice so I asked everyone in the household and they said they didn't rent this movie but I went to call customer service and they were not helpful they tried selling plans and tried to cancel plans instead of helping with the problem that I had with no one renting this movie.

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Updated 

13 days ago

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XfinityMartyR

Official Employee

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1.5K Messages

13 days ago

 

user_j24ubs Thanks for reaching out! We can have a look, and investigate the rental for you. Please send us a direct message.
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it 

 

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