Visitor
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1 Message
Unauthorized movie purchase
I just got a text confirming the purchase of a movie in 4K that no one in my family made. No one else has access to our account. I've looked at my transactions and nothing is there. I also don't want to tap on the link that came with the text in case it's spam. Can you help me with this?
CCTravis
Problem Solver
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546 Messages
1 year ago
Hey there, @user_183422. Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. We can help! To get started, and to locate the account, please send our team a direct message with your full name and full address. Thanks!
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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