Unauthorized debit 2nd time

I made a payment arrangement for January 17th. Somehow Comcast thought that gave them access to my bank account today. Called and they agreed they made a mistake but now it’s going to take 5 days for the refund. 5 days before Christmas. The 2nd time this has happened.
The other thing is I switched back to inter net essentials from plus months ago and something went wrong. They said they’d fix it retroactively but have not done so. Only said sorry we can’t do anything after they already had taken care of it. I don’t understand how they get away with this behavior.

and it’s the 2nd time they’ve done this. The first time my account was empty so it rejected the payment.

Responses

XfinityEva

Official Employee

•

1.8K Messages

7 months ago

Good morning and thank you for taking the time to reach out to us about this through Xfinity Forums! If you need additional assistance with your refund or ticket please send us a direct message with your full name and the service address. You may inclue the ticket number if available.

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user_zimm33

Unauthorized debit 2nd time

XfinityEva

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