Unauthorized charges again!!

This is my second time reaching out regarding unauthorized charges to my account, and I am extremely frustrated that I continue having to spend my time addressing an issue that should have already been resolved.

I was previously assured that no further charges would be made to my account, yet here I am again dealing with additional charges. What makes this even more frustrating is that I cannot even remove my payment card through the Xfinity app because the account shows as closed.

If my account is closed, why am I still being charged? And why am I being forced to repeatedly contact customer service to stop charges that I was already told would not happen again?

I need this issue escalated and permanently resolved. I want all recurring payments and any billing authorization associated with my card immediately stopped, the unauthorized charges refunded, and written confirmation that no further charges will be made.

I should not have to keep chasing Xfinity to protect my own payment information. This is unacceptable, and I expect an actual resolution rather than another apology and another assurance that it won’t happen again.