1 Message
unauthorized charge of $60.75 on my account and a debt collection notice from Sequium Asset Solutions, LLC.
I have been a loyal customer of Xfinity Internet for almost 15 years. I recently canceled my services temporarily at one of your store locations. The sales representative confirmed that I had no outstanding balance and would not be charged any fees.
However, a few weeks later, I noticed a charge of $60.75 on my card from Xfinity. I contacted your customer service via online chat and explained the situation. The agent apologized for the error and assured me that the charge would be refunded and that I could disregard any further emails from Xfinity about this matter.
To my surprise, I received another bill from Xfinity for the same amount. I tried contacting your customer service again but need help to reach a live person. The agent on the online chat took my number and promised that someone would call me back, but I have yet to hear back.
To make matters worse, I also received an email from a debt collection company called Sequium Asset Solutions, LLC, demanding that I pay the $60.75. This is unacceptable and unfair. I have never authorized this charge and have proof that I canceled my services and did not owe anything to Xfinity.
Please resolve this issue immediately and remove the charge from my account. I also request that you contact Sequium Asset Solutions, LLC, and inform them that this debt is invalid and that they should stop contacting me.
XfinityGabby
Official Employee
•
1.5K Messages
1 year ago
Hello, @user_kjeqnl. Thank you for reaching our team on our Forums page regarding your old Xfinity account. I certainly understand how alarming it can be to receive an unexpected charge, especially when you were under the impression that there was a $0 balance. We can definitely look into your billing concerns here. Please send a DM with your full name and full service address to further assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_hks5od
1 Message
9 months ago
I have the same issue except for I’m being charged $300. I have spoken to four different customer service representatives showing that I have canceled my account and now they’re saying that unless I pay the bill they can’t even get into my account and as long as I pay the bill, they can refund me the money which doesn’t make any sense.
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