Visitor
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1 Message
Unauthorized Changes to my Account
I called Xfinity and spoke with someone about how to reduce my $300+ monthly bill. They told me that there was no better plan but offered me a onetime $40 credit. Immediately after, I received a notice that my plan had changed to a MORE expensive plan. After one hour waiting to speak to a human, I was told that my old plan was no longer available and they could not change me back. So, an effort to reduce my monthly cost actually RAISED my monthly cost to almost $350.
This was an illegal, unauthorized change made by an Xfinity employee obviously penalizing a customer simply for asking how to lower a bill. I asked for the "quality assurance" recording and was told these are not made available to customers.
Unless this gets resolved very quickly, I am reporting this to any and all regulatory entities (FCC, US Commerce Dept, et al) and likely dropping Xfinity after many loyal years.
XfinityEva
Official Employee
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1.6K Messages
1 year ago
@user_a5fd82 Thank you for visiting our Xfinity Community Forums. I am sorry to hear about your experience and our customer approval process is where we would need to send you the approval for a change in your plan via email or text. This is to avoid any unwanted or unauthorized changes.
Let's take a look together at what happened and assist with your plan as well. Please send us a direct message with your full name and service address to get started.
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