Visitor
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1 Message
Unauthorized billing by Xfinity Mobile
I am being billed by Xfinity Mobile even though I have no service/account with them. My credit card is being billed monthly $46.xx even though I do not have service with Xfinity Mobile. The most recent payment was on 08/17/2026 in the amount of $46.90. I have worked to resolve this with agents online, on the phone, and in person at my local retail store and they all verify that I do not have service with Xfinity Mobile but the charges continue. Each time I work with an agent I get refunded 6 months of payments but the payments do not stop. How do I stop this payment an get refunded for the unauthorized payments. This has been going on for years with no resolution.
user_l8z668
Visitor
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1 Message
1 hour ago
File a complaint with the FCC
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XfinitySeth
Official Employee
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1.5K Messages
34 minutes ago
Hello user_9i6way and happy Friday! From reading your post I know you've spent a lot of time on this Xfinity Mobile issue already, so thank you for coming to us in our community for help. Above all, we don't want you to be charged for any service you did not authorize, and we'll do whatever is needed to get to the bottom of this for you once and for all 👍
To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.
How to Send Us a Direct Message:
You can see how to send us a direct message here,
How to: Direct messaging within the forum | Xfinity Community Forum
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