UNAUTHORIZED AUTOPAY SETUP

I have had NOTHING but problems with this service for the past year. 

Shipping phone orders to wrong addresses, canceling plans, not adding proper Affordable connectivity credits, charging me for what was SUPPOSED to be a free phone.

This morning I find out I have been setup on AUTOPAY without having given permission to do so. Putting me in the red in my account and without money until payday in 10 days.

I have ALWAYS made ONE TIME PAYMENTS via the app on my phone. As a broke single parent, I don't have the luxury of being able to set up autopay and forget about it. 

Last week (6/7/24) I made a trip to my local Xfinity store. The purpose of this trip was to pay a past due balance, and upgrade my phone. I was told by an agent over the phone the week prior who assured me that if I went in person, made the payment, that I'd be eligible right then to upgrade my phone. (Spoiler alert: I wasn't able to because of how my account has been handled during setup) 

I told the employee I was there to make a ONE TIME PAYMENT after explaining the conversation from the previous week with the other agent. He took my card and made the payment. (It was only after payment was made did he let me know, I would not be eligible to upgrade because of a laundry list of reasons) Tickets were made as well as promises that someone would reach in 24 hours (Spoiler Alert: It's been 4 days)

I wake up this morning to find an email Thanking me for Payment, and that the Xfinity Employee has set me up for autopay without my permission after I expressed I'd only be making a ONE Time Payment. This seems almost criminal that they can manipulate your account in that manner without having expressed consent to do so. 

This is completely unacceptable and has left me and my kids in a bind all because an employee took it upon themselves to carelessly set me up for a service I did not want.