Unathorized Movie Purhcased on Flex

Good afternoon @alex901021, and thank you for reaching out to on our Community Forums today, we hope you are having a fantastic Thursday so far and appreciate your time. 😀 I see that you stated you were recently watching a movie on Netflix but when you tried to continue watching the move the next day using voice command, the movie played on the XFINITY app instead and now the movie is showing as purchased. However, I see that you sated there was no prompt or confirmation showing that the movie was purchased and can't seem to find the cost for the move anywhere. Our team will be happy to review your account to see if there was in fact a cost or not and apply any applicable credits. 

I would recommend setting a purchase pin moving forward to avoid any accidental purchases. You can set a purchase pin on your Flex device anytime by following the instructions at this link https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off.

In the meantime though, let's get your account pulled up to review if there was a purchase cost. This will require us to collect some private information and send over a security code to verify the account. Can you do us a solid and send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We look forward to working with you further!