Skip to main content

  • Home

  • Getting Started

    • Offers

User_257876's profile
User_257876
1st Reply
1st Topic

Regular Visitor

 • 

6 Messages

Monday, July 17th, 2023 5:37 PM

Closed

Unable to view or print current statement

I regularly print a copy of our comcast bill before printing it. This month, when I go to billing, I am presented with a screen that says "Billing" with a blank window below it and then the following paragraph of text

"Some features are hidden from this page based on your permissions.

Your user role is : { {role}}
To access, please either sign in as the primary user or speak up with the primary account holder about changing your permission. Learn more about user roles.
Sign In as Primary Users"
I am the primary user and I am logged in with the user ID and password I've been using for years. I had a half-hour chat with a comcast representative this morning filled with odd and often nonsensical replies. At one point, the rep provided me with the "correct" user ID (the one that I've been using) and told be to sign off and then back on with that user ID. I did, with exactly the same results. The chat ended with the response that this would be resolved within 24 hours and that I would receive an email on how to reset my password(!?) Based on the bizarre responses that I had sometimes received, I have zero confidence that this is going to happen. Does anyone have a suggestion on an alternative approach to getting this fixed?

Question

 • 

Updated 

1 year ago

170

2

0

Was this helpful?

XfinityAmira

Official Employee

 • 

3.9K Messages

1 year ago

Hello @User_257876! Thanks for taking the time to reach out to us on Forums. I know the importance and convenience of being able to print your bill, so I am sorry to hear that it is not properly working on your end. My team is here to help and would be more than happy to help get this resolved for you. 

 

To best assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message icon” (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

2

0

User_257876

Regular Visitor

 • 

6 Messages

@XfinityAmira​ Jeez, I followed your directions, selected Xfinity Support, typed in my message, and the response was "! could not send".

1 year ago

0

XfinityVianney

Official Employee

 • 

1.8K Messages

@User_257876 I see you're having some trouble sending a message. That is certainly something we don't see often, but we can do our best to help. Have you tried to clear the cache and cookies on your browser, or perhaps tried a different browser as well? Could you send us a screenshot of the error if possible to give us more context around what you see?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_5c10de

Visitor

 • 

1 Message

1 year ago

I'm also having this same issue. Not sure what to do at this point. I've been paying mine for years and suddenly this happens. I hope they fix it soon.

1

0

XfinityThomasC

Official Employee

 • 

2.1K Messages

Hello, @user_5c10de! If clearing the cache and cookies on your browser, perhaps trying a different browser, or rebooting your modem has not worked to properly load and print the bill please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here