2 Messages
Unable to Update Payment Method
Hello,
I’ve been trying to update my payment method for a few days now and I keep getting this message.
“You've exceeded the number of attempts to add a new payment instrument. We are unable to process your request at this time.”
Thank You,
Caleb
XfinityAldrik
Official Employee
•
2.1K Messages
1 year ago
Thank you for reaching out to us @user_svtx8t! We regret to hear you are having issues updating your payment method. As a temporary solution:
1. Call 1-800-XFINITY (1-800-934-6489).
2. Select prompt #2 for Billing and Payments.
3. Follow prompts to pay your bill.
I see you have also sent us a direct message. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. At this time, we can continue working with you in the direct message thread.
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