Visitor

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3 Messages

Friday, April 10th, 2026 9:54 PM

Unable to start a live chat session

Xfinity assistant has been saying this for the last 2 days on many attempts and testing/calling points me endless back to the assistant 

"Unable to start a live chat session. Please try again later.

Live chat ended."

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Official Employee

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781 Messages

5 hours ago

Hello @jskracht thank you for reaching out on our community forum. Did you attempt to clear cache and cookies or try another browser? 

Visitor

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3 Messages

5 hours ago

Yes, multiple browsers, clearing cookies/cache and private tab. None work

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