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jskracht
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1st Reply

Visitor

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3 Messages

Friday, April 10th, 2026 9:54 PM

Unable to start a live chat session

Xfinity assistant has been saying this for the last 2 days on many attempts and testing/calling points me endless back to the assistant 

"Unable to start a live chat session. Please try again later.

Live chat ended."

Question

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Updated 

4 hours ago

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XfinityAbby

Official Employee

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781 Messages

5 hours ago

Hello @jskracht thank you for reaching out on our community forum. Did you attempt to clear cache and cookies or try another browser? 

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jskracht

Visitor

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3 Messages

5 hours ago

Yes, multiple browsers, clearing cookies/cache and private tab. None work

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XfinityJon

Official Employee

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1.3K Messages

Thank you for that information, where you experiencing this on a computer/laptop? Did you have the same issue on a mobile device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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jskracht

Visitor

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3 Messages

Everywhere both laptop and phone. If you look at my chat history you can see it has happened 100s of times

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4 hours ago

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XfinityJon

Official Employee

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1.3K Messages

We can definitely look into this further. While we do we can also assist you with any concerns though. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 hours ago

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